I thought, are you kidding me?" A pool build is a very stressful situation to begin with. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. We also have a issue with the pool overflow draining. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. About. For Your own sanity go with another company. Enjoy reading our tips and recommendations. Building a pool can add value to your home. Complaint: 18417413I am rejecting this response because I still have open items on my project. Premier Pools and Spas have over 25 years of pool-building expertise. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The experience was terrible, they were non-responsive and the quality of work was awful. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. They did not come back to clean up any mess they had left. Once you gave us the go ahead, we began immediately. "I'd finally had it," said Kasey. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. Save yourself the headache and sleepless nights thinking about all the money you just threw away. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. They don't communicate with me. Our goal is to give you one-on-one, personalized service. This field is for validation purposes and should be left unchanged. Remodeling: I'm tired of the excuses and I'm tired of waiting. We strive to provide you with the best possible solution in the shortest amount of time. Click HERE to watch our new show Passion For Splashin! I highly suggest going with a different company. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Ray ID: 7a19a06018f8aa15 The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. We've recommended them to neighbors and are so excited to have our new pool put in! Business hours may be different today. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Who knows! Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. Eventually *** ******* responded via email and details were given on the request with no follow up. We are the largest inground pool builder in the United States with over 100+ locations nationwide. There has been little progress the last three weeks. We begin by sitting down and understanding your needs as a family. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. If you hire them have a lawyer on file to use because you will need them. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools Well get to know your dreams, design style, budget and how youd like to use your new space. They do not return calls, voicemails or emails. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. 6. You will be amazed at how this all comes together. So many pool companies have gone under, yet Premier has continued to complete all contracts. What is Mustard Algae & How Do I Remove It From My Pool. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . The company is asking me for more money due to drainage. The Gunite is so thin on the pole. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Gunite, Fiberglass, Vinyl: Whats The Difference. The pool is still not complete as of now. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Original Review: I have a terrible experience with this company. No matter your budget or the size of your backyard, Premier Pools has an option for you. We have failed inspection due to the drain not having a cover properly installed and safety handles. Also own Pinnacle Pools and Spas in Dallas Texas. Looking for pool financing? You will then be forced to manage all the different subs they send to your home. . The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. That company, Prestigious Pets, lost in court. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Be the first one to find this review helpful. Pool plans were completed by 3/18. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. We just finished our pool with Premier and couldnt be happier! The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. As a matter of policy, BBB does not endorse any product, service or business. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. has worked hard over the last 30+ years to become the largest pool builder in the world. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. Looking for pool financing? Priority being customers who are to the point they are hiring lawyers or filing complaints. It's now connected but no one has come to start it up. No one said hey you have to clean up after the crews. Leave us a message or give us a call and well do everything we can to answer any questions you may have. ", "It was the truth -- it was completely the truth," said Kasey. I initially knew this would be a disaster . We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Like how do you leave a partially newly built pool in this condition? Don't use this company to build your pool! See reviews below to learn more or submit your own review. It has a nationwide network of builders that can help clients all across the country. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Since 1999, Pearland Pools has been making dreams come true. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Fast and easy online application. He was my main contact throughout the entire process. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Request a FREE quote HERE or call us at (855) 212-2210. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. So the next step was selecting the materials. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. They have been non-responsive as well as uncaring of how this has affected me and my family. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Our pool remodel project was made much easier for us by Aaron Temme. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. Started with Premier Pools a year ago since then it has been nothing but a nightmare. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Well start sending you the news you need delivered straight to you. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. I'm sitting here September 2022 and my pool is still not done. She has company. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We value your privacy. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. They never show or don't show or push dates out. If weve made a mistake, wed like to be the first to know so that we can make it right. I have been asking for a meeting on my project and no one will call. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. BBB Business Profiles may not be reproduced for sales or promotional purposes. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. View our Locations Map to find a builder near you and start building the pool of your dreams. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." For more information about reviews on ConsumerAffairs.com please visit our The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The area drains fine, however, their construction crew never shows up. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. Like why? My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Building a pool can add value to your home. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. They have multiple customers unhappy and complaining. Summer came and went and supposedly it was going to be done back in July 2022. Submitting a response indicates a willingness to work with customers to make things right. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. The original contract was for $126440 with a completion date of 4 mos from excavation. This is the worst company you could use to build your pool. file size: 10 MB. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. No one will call me. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. I would do it again with this pool company!!! Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. "And I worked as hard as I could for two years." Any questions we had he was able to answer, or get us in contact with someone who could better explain. Swimming Pools. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. See details. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. He represented the couple in that case; he's also helping the Corcorans. PPAS builds and services swimming pools and spas for homeowners across the country. Fast and easy online application. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Services Offered by Premier Pools & Spas. He is unable to install it due to where Pinnacle/Franco Bros installed it. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Obviously, this hasn't happened at all. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. the last one is being repaired. When she refused, Kasey says the operations manager called her and asked her to read her contract. We were beyond excited, especially when they showed up 2 days in a row!! Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. Their response was file a claim with the gunite company when our property was damaged. NOTHING!! The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. They meet every Tuesday morning to go over all projects. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Seth does what he says he's going to do. Premier Pools and Spas have over 25 years of pool-building expertise. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. How do you feel this experience could have been different? Building a pool can add value to your home. Sign up to receive our free weekly newsletter. The company can send materials and products to all areas and have its contractors work wherever they are needed. "[He said] it says you can't post reviews. Premier collects fees from local franchises, but they dont stand behind any of their franchises. Nationwide: Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. ***** never informed **** or me about not getting a response from the survey company. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Great experience with a great company. "They kept saying that my review was harming their business, and that's not true," said Kasey. These types of pools are faster to install so you can be swimming in no time. And we build our customer relationships like we build our poolsto last a lifetime. Experience: Looking for the best South Tampa Bay gunite and fiberglass pool builders? 5. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? No updates, no returned calls, nothing. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. Request a FREE quote HERE or call us at (855) 212-2210. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Thanks to the 99% who are enjoying their pools. Wed like your honest feedback and want to hear about your issue(s). Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. My husband and I signed a contract in October 2021. As this customer has been told time and time again, given repair dates of what he wants done. Your call will always be answered by a live, knowledgeable . Each franchise is independently owned and operated. They do not communicate and value customers. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. We have a leaking pool pump, A hole on the side of our pool. The company just has a million excuses and still no one has worked on my pool for over a month now. Thank you. Our roof is in need or replacing. Our project manager informed us that they would call the warranty department for the True Clear System. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. We contracted to have them build us a pool with a contract date of 06/2020. 2023 CBS Broadcasting Inc. All Rights Reserved.