'In honor of imnotlegolas for starting this subreddit. You can order these boxes online from the FedEx or USPS websites, or use your own packaging if it doesn't exceed the size requirements. No explanation for the reason. Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. Tip for consumers:BUYERS BEWARE! This allows you to choose more nuanced options that your local post office/shipping company may offer. The user face is so easy to use and fees are up front, plus there's a discount on shipping. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Just make sure to put in the comments what had happened. Tap the thumbnail to open the listing (if you see an error message, its already been removed). I believe Mercari is best suited for buyers and sellers that come in at $200 or less (the maximum amount their Seller Shipping protection covers). Where do these people come from? Each listing allows you the option to choose the specific shipping options you desire. A personal finance nerd on a mission to help DollarSprout readers make and save more money. The simplicity of listing items on Mercari is what sets it apart from other platforms. To me after using three other selling-buying platforms. I am complaining next with the Better Business Bureau. If they run into any issues, they can contact us through the help center. With more than 644 customer reviews, the company has an A rating with the BBB. I purchased five items and not reciprocated any of them! Tip for consumers:Dont waste your time or money. That's like a.5% issue rate. Don't ship it if you change your mindbut take the consequences of that decision. Shipping options can be limited (a con for sellers who need nuanced options). If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). Once you have done, click on "submit" button. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. Keep up the good work. Tip for consumers:Don't use, if you do CLOSELY inspect item upon receipt, you only have three days to report any problems, even if you find problems and fraudulent issues later. How long does a company have to ship your order? If a package is marked as delivered and you have not seen it, then the seller is responsible. Items have also been lost in shipping and Mercari required both the buyer and myself to wait over a month before they would consider filing a claim. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. Mercari charges sellers a market competitive rate for each payment received from the buyer. I tried contacting the seller, but they have never replied to my message. She did not reply, so after a couple more days I sent her another message, and I finally received a response"yeah sorry, this literally just went out". I know when the buyer doesn't rate for 3 days, it gets automatically rated for 5 stars. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. All sales are final after the buyer rates the seller or 3 days after delivery. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. I'm currently on the same boat. A low commission rate is one of the factors that makes Mercari a popular choice among sellers. and our The savings, type of coupon, and expiration date can be found on the coupon itself. The only problem with Mercari as a seller: When a price drops so low that its useless to sell it, what do you do? As far as I can see I dont have any cancellations mentioned on my profile. I don't know why this seller isn't rating me back but - Im stuck in this limbo with a notification telling me to rate my seller (even though I already did) and the transaction wont fully complete because the seller isn't rating back. Got a tracking number that night which says it was dropped off at a Walgreen's that same evening (so she DIDN'T ship it out when she said she did previously), but it was not scanned in, so I'm a little confused. Maybe there is a seed in there, but I have no clue. App works better than main site. Whos paying taxes on it? Its a lot of money! Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. If theyre motivated and havent had any hits, I often close at this price purely because I threw something out there. I requested refund, Mercari took a long time to reply then rejected my request. Have u addressed any problems listed? I'm sick of paying outrageous shipping fees. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. Im glad you had a good experience. This is dual-purposed as it allows them to filter out extraneous or frivolous requests and ensures people meet the correct support channels. They said I needed to verify my identity. There's also a $2 fee if a direct deposit transfer is rejected by your bank. Bought a bag for my wife to replace one that broke. Our deal was to sell what I wanted .. you sold after pushing discount that's between you and buyer.. you can't get from buyer they don't pay fee.. so you eat it.. 1. jenn117 5 mo. Not a big deal but I asked the seller about the charge. 1. Then make an offer and wait for a message from the seller. You can exit out of it at any time by tapping the x in the top right corner. Many are vintage and new or minimally used. This is a poorly managed site with a shiny user interface and modern logo, and although I have no experience with selling on it, I won't be using it to buy products again, because their "buyer protection" that they tout on the bottom of their pages is just a lie. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. Fraudulent transactions may result in the loss of your money with no recourse. I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. If I could rate it a zero I would. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Received without the power cord. As a seller, I'm A-OK with this. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. $20,000 made in 8 months on Mercari. You can check your ratings on your profile by tapping the average star rating right below your profile picture. Launched in 2013, Mercari is a legit business with 2020 revenue of $636.8 million. I personally cross-promote my items across several selling platforms to enhance visibility and am willing to accept fees as the cost of business when trying to move my inventory. Write your feedback in the comment box. Privacy Policy. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. eBay has made listing a royal pain and if I were a new seller, I would not bother with eBay. Too much is going on for Mercari themselves not to know. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. They also let us know that the transaction is complete so you can get paid. Thanks, Erin, Yep! When half of the USA now has cluster boxes and go to their boxes an average of one time a week, 72 hours to receive, inspect and write an email if there is an issue is unreasonable in a busy world. 'In honor of imnotlegolas for starting this subreddit. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In essence, you have the ultimate buyer protection when using Mercari. It is truly an awful shopping experience! Mercari- a place where you can find just about anything you can think of. There is also a fee of $0.30 with every sale and payment processing fee of 2.9% of the purchase price. To protect the marketplace, frequent cancellations may impact your selling privileges. The buyer assured me that it was authentic but that was not the case. oupons vary in value and can be used for savings on future purchases. Mercari does not protect the buyer! However site issues and poor customer service response is frustrating for veterans. What rating would you give when you finally receive your item? Can I Return the Product to a Physical Store? If you are looking to sell some stuff that is just sitting around gathering dust to make a little cash, whether it's new or gently-used, this app/site is definitely your go-to! average rate of change of a function calculator. I have been selling on Mercari for almost 4 years. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. Got a notification today that it was shipped. Return request made more than 3 days after received. Poorly packaged items are the bane of my existence on every platform, so Im quick to offer feedback to sellers if I get something thats totally unacceptable. How do you know if a seller is legit on Mercari? It also deducts $2.9% plus $0.30 for processing payments additionally. Thats a crazy long time to wait. Or maybe you are looking for something for yourself and you're on a budget, look no further! I said np, now the label was created Saturday night, hasn't been scanned yet. Second, don't enter the dimension of the box IT'S OPTIONAL. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. How convenient! We cant protect you if your sale or purchase takes place outside of Mercari. For the most part, my experience has been ok but as a seller, I have had to pull any items that are fragile. I purchased Roden & Fields and received this. I decided to wear the bracelet and it was black. So, now I'm just waiting to see if she actually shipped it. Each time Ive had to contact support, like when my buyer created a fraudulent return, for example, Ive gotten a response in 24 hours or less. Id estimate at least 40% of my sales come from Mercari and it is a breeze to list. How does Mercari work? This feedback is only visible to you. DollarSprout.com is owned by VTX Capital, LLC and neither are licensed by or affiliated with any third-party marks on this website and third parties do not endorse, authorize, or sponsor our content except where clearly disclosed. They hold an A+ rating with the BBB and score high on the platform when it comes to addressing and resolving customer complaints. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. You can easily check to see if you have any coupons and when they expire by going to your profile > Settings > Coupons.. Create an account to follow your favorite communities and start taking part in conversations. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. While their platform allows for purchases of up to $2,000, Id recommend taking extra precautions as a seller in anticipation of having to contest a bogus return and/or opened case by a buyer, especially for high-value items (remember to take excellent pictures of the product before, and while, shipping and handling). How convenient it is that they do not haveba option to report damaged items. If you would like to request a return, don't rate. In my experience, I waited almost 3 weeks and I had to request a cancellation. Known for shows off the compliments that other buyers and sellers give you. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. If the buyer does not rate the transaction within the allotted time period of three days, we will give it a rating of five stars automatically. then request a cancellation. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. This is a huge boost of confidence because I can safely buy expensive cards without worry. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari. Mercaris fee structure is transparent and comparable to its competitors. I contacted seller and they did not reply either. Rating the seller completes your order. Write a complaint letter: we have advice to help you do that and a sample letter. Was anybody able to het their money back after they revoke your account? Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. Don't ever shop with them if you want customer service. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. If you are thinking to switch don't rush. Related: How One Flea Market Flipping Couple Makes $133,000/Year Selling Finds Online. Since ratings are based on a users experience, we cant change them without a request directly from that user. Press question mark to learn the rest of the keyboard shortcuts. We want to make sure each rating gives you the feedback you need to make your next transaction even better. Take it off and relist later? I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. If you need to update your rating, let us know. Stay Away From Anything Ambiguous. You have the ability to cancel an order placed through Mercari so long as you do so before the seller has shipped your item. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, My favorite part about Mercari is how simple it is to use the platform. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. Empress Hogwarts Legacy Crack: Is it out? Learn more here. After doing that I still can't touch my money. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. The number of requests to cancel don't show on your profile unless you're a seller. Mercari can only make positive changes to ratings. This happened on multiple occasions, and customer service is horrible. Look at Profile Verification. How many days does a seller have to ship on Mercari? Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. Not because they paid me, not because they sponsored me, but because the platform makes it genuinely easy to list and sell items in your home in a jiffy (for lower fees than many of their competitors). It makes money by taking a commission from each successful sale. So in other words, youre good :). Pictures are a sellers best friend. Open Mercari app menu and go to "Order Status Page". Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. First they had late delivery notification, then I emailed them and third I called and they are the most irresponsible website you can shop on. Got a compliment? Continue with Recommended Cookies. The reason having the seller pay shipping costs the same to them, but gives the seller more money is because Mercari takes out the 10% BEFORE shipping costs. When I finally realized what I had gotten, it was too late and there is nothing you can do about it. ', Press J to jump to the feed. The IRS would like to know where all this money is also? To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. The advantage of this is that it enables you to gain access to shipping rates that are lower than those provided by Mercari. I purchased a projector in which the seller deemed that is worked great. Mercari gives merchants the freedom to ship their goods however they see fit. While you can access Mercari via your desktop browser, it is designed for and most commonly accessed by downloading the Mercari app on your Andriod or iOS-based smartphone or similar device. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. I ordered six items from Mercari recently. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? Communication is key. Then be bothered by checking to see that you receive your money back. Never again. Mercari is currently offering a promotion called Get $30. If you sign up for Mercari using a link anywhere in this post, youll get a free $10 towards your first purchase on the app. Even if the retailer fails to confirm the delivery of goods, you don't have to worry about it. I have a question for you. My anecdotal shopper opinion confirms its true. It was described as the "large" bag but obviously it was not - see photo. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues. "Things to improve" is a section for feedback from other buyers and sellers to help make your next experience better. We're happy to help. They will just blow your issue off! Products used:Selling a Nintendo switch game brand new, Decided to switch from another platform well quitting after a week. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. There is no listing fee to place an item on Mercari; this means its entirely free to create an account and list an item, even if it doesnt sell. When you find something you like. It arrived in a baby diaper box broken in several pieces. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. No packaging. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. You can negotiate on the message as well. Terrible customer service towards sellers. Sellers in Alaska and Hawaii may only ship via USPS. If you fail to ship the item within the allotted time period (which is typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines and/or isnt authentic or doesnt exactly match the item as it is described on StockX in any way, your account may be subject to a penalty fee. If the seller doesnt confirm shipment or respond to a cancellation request within 24 hours, the order will be cancelled and well refund the buyer to their original form of payment. Buyer's beware this site sells fake merchandise! Ratings help build trust between users in the Mercari community. Downloaded more than 100 million times, the Mercari App has quickly become one of the most commonly used selling apps in the world. They are OFTEN Incorrect! What happens if seller doesnt ship offer up? How do I get a refund from item not received? will-i-ever-care 3 yr. ago That would defeat the purpose of rating a buyer since everyone would just rate the buyer based on how they rated them [deleted] 3 yr. ago [removed] Very bad customer service and bad business practices. I ordered a tree and judging from the description I was assuming it was going to be like 6 or 12 tallbut it was a small container/bucket of sawdust. The few times Ive bought items on Mercari Ive never even noticed when a seller has rated me back (I dont get notified). Website itself not very convenient at all. Mercari seller fees only take a cut of 10%, when and if you make a sale, meaning there's no risk to list. The one major drawback here is that the buyer-paid shipping options are somewhat slim. No refund provided for clearly broken purchase. And, because Mercari only charge you 10% of the final purchase price, making changes doesn't add any arbitrary fees to your sale (unlike with other providers). There isn't any. Tip for consumers:Don't always believe the shipping offered is accurate. I go days without rating buyers.. usually do it in batches. Often Ill hear back within the hour. Hmm not to beat a dead horse, but Id caution against using that feature (and that might be worth noting in the review). It's to your advantage. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. Just shame. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. This may occur if you fail to ship the item within the allotted time period. Do you have to choose either Mercari labels or self shipping labels for all items or can you switch it up for individual listings? Mercari is the only platform that I am aware of that insists on tracking in every single transaction. Seems mercari is very pro buyer.