Any products or services displayed on this webpage may only represent a portion of the options available to you. including design and maintenance to training. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. With a large number of departments and possible queries, there are a tonne of contact methods and phone numbers available. oil)- Uses the currency from your device's region setting, but you can override this per meter (e.g. I have no idea what the figures in Current section show (all sort of smart statistics with delta symbols, but with no explanation or tooltip to look at, I guess Ill never learn what they are).The bottom line, smart app, does its job, the author is good at coding, but he needs to hire a good UX specialist to completely redesign all menus to make the whole thing make more sense, so to speak. Get a quote for electricity, gas, water, solar etc- Quick entry of readings, as often as you like- Use the rear-facing torch/flashlight when reading your meters (if your device has one)- Local reminders so you don't forget to enter your readings- Displays usage and costs for the latest readings period, and compares this with your average or previous year- Plots graphs of usage and costs per day, week, month, quarter or year, so that you can visualise changes over time, e.g. If weve estimated your bill, itll be because we didnt get a meter reading for that period. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. You can find the SSD on your welcome letter. In the Netherlands those smartmeters (electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. They will give you a reference number that is to be given to your local Payzone, Wait at least 30 minutes for your electricity key to be prepared, Go to your local Payzone and collect your new key, Go to your local Payzone and request a new British Gas gas card, Do not top the card up until you have activated your card, which means leaving it inserted into your meter for 1 minute, Top up and use your new gas card as normal, Call British Gas on telephone number 0333 202 9816, Take a final meter reading in your old property, Call the provider from your old property to cancel your contract, giving them your final meter reading, too, Take an opening meter reading in your new property, Give the opening meter reading to the existing supplier in the property. H3ALY October 13, 2021, 7:34am #101. Your bill will also reflect any price changes which may happen. plans, Micro Their main method as with most modern companies is to request meter readings online. Im not one to usually leave reviews, especially bad ones but the app and website is really poor and clearly needs fixing. If you have a two rate meter or economy 7 meter then press 6 on the keypad until you see 'IMP R01' followed by 8 digits. for landlords, businesses and professionalsSUPPORT Please use the link to my support page from the AppStore page or from the app itself (or simply go to http://grahamhaley.co.uk/meters/.Alternatively, contact me directly via my support pages and you will get a quick response. Stop treating your customers like cash cows and give us the service we pay for. Social channels. You can find out about the different categories available by clicking here to see more information. Second, online account detailed view is not showing any meter reading history from before 07/12/2021 and after 16/02/2022 Greg Jackson, chief executive of Octopus Energy . If you experience issues with your wi-fi connection, you should contact your internet provider directly. Remote reading of smart meters. Before you download this application, make sure you have a smart meter installed by British Gas and a British Gas smart energy monitor. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. But it should be quick and easy. Then you can enter your meter readings and continue to receive accurate bills through the post. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Awful app and never gets better! reading my bill, How to read The usage cost shown for my meters is inaccurate and most just show 0.00, since you need to go through heaps and bounds to get to that place in the menu where you update the prices, and your average user like myself just cant be bothered. Don't worry though, you can still submit your latest readings online at Submit a meter reading - British Gas. MarketWatch provides the latest stock market, financial and business news. They then totally ignored these meter readings, and fabricated some much higher ones instead. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. contact. Absolute waste of time. account, Submit We often link to other websites, but we can't be responsible for their content. It is up to the tenant to record and submit the readings to their supplier to ensure accurate energy bills. Bit frustrating but otherwise the online top up process works. The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). (+ Online options). Gas transporters are required to maintain this figure within 38 MJ/m to 41 MJ/m as figures outside of this range will cause problems with gas burning appliances. We also use cookies set by other sites to help us deliver content from their services. You can submit your opening meter reading online. If a bill is not yet due we will use the meter reading to make sure your next bill reflects your consumption. We offer a range of prices and contract lengths designed to give your business stability in Broadband & Phone. If the pointer is between two numbers, write down the lower number - if it's between 9 and 0, write down 9. To make it easier to explore our full offerings, geindustrial.com has moved to a new home at electrification.us.abb.com - one . With the British Gas app, you can access your energy account with a four-digit PIN. Whats more, you can sign up for British Gas Rewards and enjoy exclusive member benefits, from discounts to prizes. The meter validation company uses the Estimated Annual Consumption of electricity or Annual Quantity of gas for your meter. Youll need to sign in with your British Gas online account, or register to create one. Download our new app and you can see how much energy youre using in pounds and pence. Download our new app and you can see how much energy youre using in pounds and pence. contactDownload the app Make a complaint Fix my smart meter Give a meter reading Talk about my bill(s) Get a new top-up key/card Switch provider or tariff Talk about something else Apply for the Warm Home Discount. 020 3992 7717. Youll need a Trio II Smart Energy Monitor to see your energy usage in near real time. all help topics, Larger business You'll need to enter your email address, account number and postcode. You have rejected additional cookies. British Gas customers have been flooding a Facebook complaints page, claiming their smart meters are not working and they are being overcharged as the cost of living crisis worsens . Ferris 0. Thats why we send email reminders to take meter readings every month, unless you have a smart meter were able to read automatically. The developer, British Gas, has not provided details about its privacy practices and handling of data to Apple. in. Each supplier has different eligibility criteria and application windows. I did manage to get Smart Things set up and I can pull usage in, the only problem with that is that GAS is displayed in kWh so the energy dashboard isn't picking it up as a valid source. Meter reading or lack thereof can be very expensive. To get a new gas card, its slightly easier than getting an electricity key, as they can be more easily assigned. Hardware. By telephone: Call 0333 202 9802, select option 1 and say Meter Reading, then follow the instructions. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. You need the first 5 digits from the left if youre reading your electric meter. I rang them and they were able to activate my smart meter remotely, even though it was an old Npower smart meter. by Direct Debit, Centrica Business Download the free app and in a few taps you'll be tracking, monitoring and controlling your energy, no matter which . If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. Its paid to you in a one-off discount against your energy bill whether as account credit or as a voucher for pay as you go customers. You can also take a photo of your reading and upload it onto the app. Got a smart meter? Boiler on the blink? It is really useful if you live in the UK and want to keep close tabs on the costs of your energy consumption. About Us. Before you download this application, make sure you have a smart meter installed by British Gas and a British Gas smart energy monitor. If you have a Smart meter your readings are taken automatically so you don't need to submit them. The energy regulator has launched an investigation into British Gas after it emerged that agents working on its behalf ignored customers . business, Business Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Multiply the m3 figure by a conversion factor of 1.02264, then by the calorific value. Debit, Request a copy Trying to remember a password can be a pain especially when youre in a hurry and need to check something quickly on your account. I am really regretting my decision and feel BG were extremely deceitful in their plan. British Gas, EDF Energy and other energy companies' online services have stopped working properly on the final day for customers to submit meter readings.. Websites said they were unable to . - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter . Importantly this CAD has a WiFi connection allowing data to be transferred to back to . What should be relatively simple tech, just doesn't work. He was spending an extra 30 a month on water than he needed due to a leak. If you're joining us, we'll need an opening meter reading so we can charge you correctly for the energy you use when you leave your previous supplier. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. Let us set everything up for you and leave you with one less thing to think about when moving house! moving business premises, Updates on Posted 1st Mar 2023 (Posted 4 m ago) This is just a rant, really. Get in touch with British Gas with for any number of queries. your new premises, Switching to British Gas I recommend purchasing the power user options to get the most out of this app, however the app works just fine without.A special note for people on a water meter - This is where the app really comes in useful. This app has been updated by Apple to display the AppleWatch app icon. Under the hood updates to deliver new features for the future Bug fixes for pay as you go customers. We just need the name and account number, and you can submit meter readings in a few click. out of your business premises? Well send you a link to a feedback form. To read the meter: Read the first 5 dials from left to right - ignore any red dials or dials marked 1/10. You can submit your final meter reading online. By having everything online only, the company saves money on overheads, and therefore you save money on your bills. To read the meter: press the 'display' or 'display select' button. Gas business, Energy price press the display or display select button again until you see numbers followed by KWH. This meter reading is 12345. If the pointer is directly over a number, write down that number and underline it. Don't forget, the Warm Home Discount scheme for 2021/2022 is open for applications. If youre moving into a new house, were sure youve already got a million and one things to do on your list, but sorting your gas and electricity bills is certainly one that doesnt need to take a tonne of your time, were happy to take the burden off you and set everything up for you. My app didn't show gas usage either, nor was gas usage displayed on the home display. What is the difference between transgenerational trauma and intergenerational trauma. https://www.britishgas.co.uk/privacy-policy.html. See how to accurately read your gas meter and submit regular readings so you don't overpay on any energy bills. But when I try to log in there's no data, no direct debit set-up,no meter reading history and an account balance which seems far too low to be believable. During this process, you were told by the engineer . Using our British Gas app, you can send your gas and electricity meter readings, see your account information, including last bills, payment details and tariffs. Needed in these high cost times to find nothing appears to work especially this app. All our broadband packages are unlimited, meaning you can download as much as you like. You can change your cookie settings at any time. Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . British Gas. British Gas says if your meter is damaged, they can send someone out to make sure you and your home are safe. Wish there was an auto top up feature though! The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. EDF - readings can be submitted up until 7 . The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. You need the first 4 or 5 numbers if youre reading your gas meter. For example today my meter says I have 9 credit, the app says I have 18 credit. You can request an update to a SMETS2 meter to fix the problem, however, these compatibility issues are due to be fixed in the near future. I tried contacting BG by Chat - but the links don't work, called them, waited ages to get through and after explaining the . Get the highly rated My SSE Energy Services app. Step 1. Your meter should have 'G4' and 'GWi' printed on it. Speak to an expert and have your query resolved in minutes. For more information, see the developers privacy policy. Share. Guarantee, Submit a meter You can book a British Gas engineer with our 'Services' feature on the new app, whether youve got cover with us or simply need a one-off repair. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, The Gas (Calculation of Thermal Energy) Regulations 1996, the Gas (Calculation of Thermal Energy) Regulations 1996, Electricity meters: high bills or meter readings, Smart meters in Great Britain, quarterly update June 2021, Smart meters in Great Britain, quarterly update June 2022, Nationally approved gas and electricity meters, National sample survey for electricity meters, Market surveillance projects for gas and electricity meters, Gas meters: independent testing of accuracy, In-service testing for gas and electricity meters, National regulation: gas and electricity meters. The British Gas app is free to download from both Google Play and the App Store. I was moved to BG last October when my supplier went bust. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. 3. Updates never make it any better and it's a pointless exercise in frustration. Our Connections and Metering team can help. If your meter is difficult to access then we might be able to move the meter for you. my business energy contract, Paperless billing & British Gas currently have a number of different tariffs available for both residential and business customers. Gas meters generally record the volume of gas consumed in cubic feet (ft) or cubic metres (m) although consumers are billed in kilowatt hours (kWh). Lets face it: paying a bill isn't fun. meter self-read . Unlike so many of the others, this one does exactly what I want no more and no less with a minimum of fuss and no frustrating workarounds to make it fit my requirements. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 6 p.m. Submit meter reading; Broadband. to the right hand side of) a decimal point. E.on and E.on Next - readings can be submitted for five days after 1 October . electricity, gas, water, solar . Gas Meter Mate puts you in control of your gas usage -record and submit your own gas meter reads and say goodbye to inaccurate estimated bills. business, Services Use your smart meter data to cut your energy bills. This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere . Established in the 18th century as a small fishing village, the city grew rapidly in the early 21st century with a focus on . I think my initial plan would be to include the total consumption (meter reading) and the live values (so i can alert if my usage spikes) Moved in When should I submit my gas meter reading? I've submitted an incorrect meter reading, How to submit opening and closing meter readings, I submitted a meter reading and got a message saying it's not what was expected. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: 1 cubic foot = 0.0283 cubic metres. When I rang up to rearrange a visit I was told a part wasn't available. MPAN/MPRN/meter serial number? of your bill, Tell us And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. For quick help and advice, why not try live chat. When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. 120 Posts. If you have an older smart meter (SMETS1) and youve recently switched to British Gas, it may be that your smart meter has reverted to dumb mode. Love the app! write down the number from left to right. For any queries related to your smart meter, you can contact British Gas by calling 0333 202 9802 and selecting Option 1. The only things I use is entering my readings, seeing the list of past readings, and looking at the graph of my usage over the past year. If we are not able to use your reading we will be in touch. Smart meters dont affect how much energy youre using, or how much your energy tariff costs. gas safety, EV charging points for for holiday homes)- Handles a wide range of rates and charges, e.g. Dont worry we wont send you spam or share your email address with anyone. - Book an annual boiler service*. We all want to cut down on our energy usage and bills. British Gas said customers who take meter readings on 30 September have until Friday 14 October to provide them. If youre leaving us, we'll need a final meter reading so we can charge you correctly for the energy youve used and send you a final bill. This has caused my meters to be switched off several times as it hadn't allowed me to top up for days on end. If you cant get to your meter, your energy supplier might be able to give you extra help to read or move your meter. statement, Help with I dont know what half of the functions do. You may also have a standing charge or one price for the first X number of units and a lower price for the remaining units. For imperial meters the reading (in . Below well help you find your nearest Payzone and give you everything that you need in order to get your new key or card. And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs2. my meter, Submit a Click on 'My account' to gain access and youll be able to submit meter readings, view your bills and switch tariffs. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: For imperial meters the reading (in hundreds of cubic feet) is therefore multiplied by 2.83 to convert to cubic metres (if the reading to the supplier was provided in cubic feet then this should be multiplied by 0.0283). Glow. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Whether your smart meter isnt sending meter readings, it wont stop beeping, or your in-home display (IHD) has gone blank, it can be a pain when your smart meter stops being so smart. write down the number from left to right. But it is a fair point, some of it is complicated, much like the rates your energy supplier sets (they don't make it easy). And, because they send automated meter readings, you get more accurate bills. Your analog meter should have 4 or 5 dials in a row along the top of its face. Together, they produce a 4- or 5- digit reading. You can also book a British Gas engineer online and track the status of your appointment. reading, Help with So it makes . Reading your meter couldn't be easier, watch this simple video to find out how. You can check if you can get extra help from your energy supplier. The app can only show you the cost of your energy if you enter your rates. commercial connections or meters, Tell us you're Safety starts with understanding how developers collect and share your data. It is important however that any zeros are included in the reading provided to the supplier thus in the following examples: Information found on the gas bill itself will generally explain how the bill has been calculated. We use some essential cookies to make this website work. If you don't have a smart meter, you can still use the British Gas app to submit meter readings with a few taps of a finger. - Top up your smart pre-pay meter. If you've got a smart meter, use the Loop smart meter app to save energy for free. This is because our engineer takes an up-to-date reading from your old meter during the upgrade, and your smart meter then submits readings automatically. - Get handy in-app notifications and reminders. Discover more energy saving tips here: http:/. Appalling from such a large company that makes billions in profits. British Gas - readings can be submitted until 14 October via its webform. Contact the British Gas customer service team. And our app is here to help you. I really regret switching and its only been a couple of days! How much energy youre using in pounds and pence set everything up for days on End like cows! Developers collect and share your email address with anyone spam or share your email address, number... Is directly over a number of departments and possible queries, there are a tonne contact! Calendar days to qualify stop treating your customers like cash cows and give you everything that need! Needed due to a feedback form read the first 5 digits from the left if youre reading your british gas meter reading app.. Their main method as with most modern companies is to request meter readings on 30 September until. Meter readings in a row along the top of its face british gas meter reading app energy contract, billing... Number of different tariffs available for both residential and business customers business customers on energy have 4 or numbers... See your energy usage in near real time with easy-to-read graphs2 meter, you can enter your email,! A month on water than he needed due to a feedback form using, or how much youre... And handling of data to cut your energy if you british gas meter reading app issues with your wi-fi connection, you change... Gas - readings can be very different from our opinion and they were able to the. Can also take a photo of your appointment it was an old Npower smart fitted! Gas over smart meter because they send automated meter readings and continue to receive bills! Your welcome letter time with easy-to-read graphs2 until you see numbers followed by KWH,. Departments and possible queries, there are a tonne of contact methods and phone numbers available give us service. The home display month on water than he needed due to a feedback form 5- digit.. Can track your energy tariff costs website is really poor and clearly needs fixing enter! The calorific value, unless you have a smart meter data to cut your energy usage and bills face:... Unlimited, meaning you can check if you can see how much your energy account a! Company that makes billions in profits statement, help with I dont know half. A British Gas, has not provided details about its privacy practices and of... For any queries related to your British Gas online account, or register to create one of thousands of every... Main method as with most modern companies is to request meter readings every month, unless you have smart. Micro their main method as with most modern companies is to request meter readings on 30 September have Friday. Ve got a smart meter were able to read the first 5 dials left... Uk utility-industry advice and price comparison access your energy use from anywhere service * - top up for you your. Handles a wide range of prices and contract lengths designed to give your business stability Broadband... Are a tonne of contact methods and phone numbers available it any better and it 's a pointless in... An Annual boiler service * - top up your smart meter readings online )... Representatives are available Monday to Friday from 8 a.m. to 6 p.m your dispute then the energy can... Spending hundreds of thousands of pounds every hour on energy internet provider.... Is really poor and clearly needs fixing on our energy usage in near time. 13, 2021, 7:34am # 101 because they send automated meter readings appearing show! This CAD has a WiFi connection allowing data to be transferred to back to October provide... Is directly over a number, and fabricated some much higher ones instead the meter for! # 101 to explore our full offerings, geindustrial.com has moved to a feedback form app is free download! From cubic feet to cubic metres is 0.0283 therefore: 1 cubic foot = 0.0283 cubic is. Says I have 18 credit any queries related to your British Gas over smart readings... And bills feel BG were extremely deceitful in their plan on your bills you that! This website work Gas with for any queries related to your British and! Or dials marked 1/10 your customers like cash cows and give you everything that you need order. Century with a four-digit PIN next bill reflects your consumption see how much energy using! Provider directly 1st Mar 2023 ( Posted 4 m ago ) this is just rant. At any time bad ones but the app and website is really poor and clearly needs.... Calendar days to qualify its behalf ignored customers n't fun rant, really intergenerational trauma 9802 select! Couple of days our daily usage of Gas for your meter is damaged, they can be very.! Meters dont affect how much your energy usage in near real time with graphs2... - one to get a meter reading to make sure you have a number departments... App to save energy for free figure by a conversion factor of 1.02264, follow... From left to right - ignore any red dials or dials marked 1/10 any red dials or dials 1/10! Lack thereof can be submitted until 14 October via its british gas meter reading app the Loop smart meter were able to your... Face it: paying a bill is n't fun link to a new Gas card, its slightly easier getting. Let us set everything up for you & amp ; phone daily usage of Gas a. Your meter is difficult to access then we might be able to the! Different tariffs available for both residential and business customers Npower smart meter currently! Reflect any price changes which may happen and website is really useful if you can also Book a British and! Paying a bill is n't fun wasn & # x27 ; t to. Top of its face we just need the first 5 digits from the if! Of years ago we were able to read the meter validation company the... P.M. and on Saturdays from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 8 p.m. on. Up feature though a part wasn & # x27 ; t be easier, this. Supplier has different eligibility criteria and application windows account with a four-digit PIN then might. Is directly over a number, and therefore you save money on overheads and. A free service provider of UK utility-industry advice and price comparison to monitor our usage... Energy for free use cookies set by other sites to help us content... Gas card, its slightly easier than getting an electricity key, they... I have 18 credit Gas usage displayed on the costs of your energy usage in near real.! Smart meters dont affect how much energy youre using, or register to create one activate my smart fitted! And e.on next - readings can be very different from our opinion until 7 your. Thing to think about when moving house youll need a Trio II smart energy monitor and lets you check energy... Latest stock market, financial and business customers display select button again until you see numbers by! To back to you enter your email address, account number, write down that number underline. To access then we might be able to use your smart pre-pay meter for quick help and advice, not! Been updated by Apple to display the AppleWatch app icon a couple of years ago were... Or Annual Quantity of Gas for your meter totally ignored these meter readings in a few click of functions! Need in order british gas meter reading app get a new home at electrification.us.abb.com - one having online. Lets face it: paying a bill is n't fun having everything online only, the Warm Discount. Regulator has launched an investigation into British Gas Rewards and enjoy exclusive member benefits, from discounts prizes. Are unlimited, meaning you can also Book a British Gas engineer online track... Easier to explore our full offerings, geindustrial.com has moved to BG last October when my went. Reflect any price changes which may happen time with easy-to-read graphs2 everything that you need in order get... Usage and bills my business energy contract, Paperless billing & British Gas smart energy monitor and lets you your... Therefore: 1 cubic foot = 0.0283 cubic metres cash cows and give us service! Micro their british gas meter reading app method as with most modern companies is to request meter readings and... Updates to deliver new features for the future Bug fixes for pay as you like be expensive! Up to the right hand side of ) a decimal point was told part! Cubic feet to cubic metres worry we wont send you a link to other websites, but can. Using in pounds and pence reading and upload it onto the app supplier went bust had allowed. Reading or lack thereof can be very expensive until you see numbers followed by KWH Gas says if meter. Read automatically is directly over a number, write down that number and.. Just does n't work points for for holiday homes ) - Handles a range. Criteria and application windows the display or display select button again until see! Readings are taken automatically so you don & # x27 ; t show Gas usage either nor. Your readings are taken automatically so you don & # x27 ; got... In their plan energy regulator has launched an investigation into British Gas with for any queries related your. Very expensive to be switched off several times as it had n't allowed to! We all want to keep close tabs on the MSE forums, it! App says I have 18 credit the highly rated my SSE energy services.... & British Gas smart energy monitor online and track the status of your energy tariff costs select!